Support - Plugin installer for Apple
Connection to BSR's research on Apple computers is complicated by the fact Apple has a feature in newer versions of their operating system called "Preview." Preview allows Apple users to view a variety of files without actually having the native software. The ability of Preview to read PDF files needs to be disabled for you to access our research.
In most instances, a proper installation of the free Adobe Acrobat reader software takes care of this automatically. We recommend printing these instructions before continuing.
Before beginning these steps, restart your machine. If you have any programs (web browser, Preview, Acrobat, etc.) that automatically start please close them down before continuing and after every restart.
Step 1: Go to the Acrobat web site and download a free copy of the Acrobat Reader software. Follow their instructions for installing this program. Restart your machine after installation.
Step 2: Once Acrobat is installed, test the installation by opening a PDF file on your local machine by clicking on the PDF file's icon (not across the internet and not a file you downloaded from the BSR web site) . If it opens inside Acrobat (not using the Preview feature), then move to Step 3.
If it doesn't open inside Acrobat, then close the PDF file. Open Acrobat directly and use its File --> Open command to open the PDF file from within Acrobat. If this still does not work, then Acrobat was not correctly installed so you need to start over from Step 1.
If you are able to see the PDF file from inside Acrobat, then you need to associate PDF files only with Acrobat. Close down Acrobat. In Apple's Finder utility, select a PDF document but do not open it. Choose File --> Get Info. Click "Open With". Choose Adobe Acrobat from the pop up menu and then click Change All. Now test the installation again by opening a PDF file on your local machine. If it opens inside Acrobat, then move to step 3. If it does not, contact Apple support or your IT person for help in disabling the Preview command.
Step 3: Open your web browser and attempt to access a PDF file across the internet. (This unprotected PDF from our site should work fine.) If this does not open Acrobat inside your web browser, then open Acrobat manually. Under Edit, click on Preferences. From the list on the left of the Preferences page, select Internet. Near near the top of the screen will be an option to "Display PDF in Browser." Make sure it is checked. Click OK.
Step 4: Restart your machine, making sure Acrobat and all other software (except your web browser) is not running. Click here to go to the FileOpen web site. You will see the following page, or something similar:
Step 5: Click the big red "plug" in the middle of the screen. Depending on your browser settings, you'll be asked if you want to run the program or save it. You want to save it. Make sure you save it to a place you can remember. Once you choose a place to download the file, it only takes a few seconds on a broadband connection.
Step 6: Once you download the installation program, go to where you saved it and run the program. It will probably be named "FileOpen Installer".
Step 7: The installation takes just a few of seconds. You'll get a box that tells you the installation is complete. Hit "OK".
Step 8: Test the installation by clicking here. If the installation worked, you'll see a PDF document with the BSR logo on it and text that indicates you've successfully installed the FileOpen plugin. You're finished! You can now access any of the research on the BiotechStockResearch.com web site.
If it did not work, uninstall the FileOpen plugin, restart your machine, and start from step 4 again. If it still does not work, uninstall the FileOpen plugin, uninstall Acrobat, restart your machine, and start over from step 1.
If you continue to see only a blank white page when opening our research, you have not successfully disassociated the Preview application from opening PDF files. Contact Apple support for help in doing this. If you are receiving some other error, contact us.
PLEASE NOTE: The first time you access the test file and/or our research, your software firewall (if you have one installed) may display alarms. This is normal. You should tell your software firewall the FileOpen plugin is OK to run.
Before beginning these steps, restart your machine. If you have any programs (web browser, Preview, Acrobat, etc.) that automatically start please close them down before continuing and after every restart.
Step 1: Go to the Acrobat web site and download a free copy of the Acrobat Reader software. Follow their instructions for installing this program. Restart your machine after installation.
Step 2: Once Acrobat is installed, test the installation by opening a PDF file on your local machine by clicking on the PDF file's icon (not across the internet and not a file you downloaded from the BSR web site) . If it opens inside Acrobat (not using the Preview feature), then move to Step 3.
If it doesn't open inside Acrobat, then close the PDF file. Open Acrobat directly and use its File --> Open command to open the PDF file from within Acrobat. If this still does not work, then Acrobat was not correctly installed so you need to start over from Step 1.
If you are able to see the PDF file from inside Acrobat, then you need to associate PDF files only with Acrobat. Close down Acrobat. In Apple's Finder utility, select a PDF document but do not open it. Choose File --> Get Info. Click "Open With". Choose Adobe Acrobat from the pop up menu and then click Change All. Now test the installation again by opening a PDF file on your local machine. If it opens inside Acrobat, then move to step 3. If it does not, contact Apple support or your IT person for help in disabling the Preview command.
Step 3: Open your web browser and attempt to access a PDF file across the internet. (This unprotected PDF from our site should work fine.) If this does not open Acrobat inside your web browser, then open Acrobat manually. Under Edit, click on Preferences. From the list on the left of the Preferences page, select Internet. Near near the top of the screen will be an option to "Display PDF in Browser." Make sure it is checked. Click OK.
Step 4: Restart your machine, making sure Acrobat and all other software (except your web browser) is not running. Click here to go to the FileOpen web site. You will see the following page, or something similar:
Step 5: Click the big red "plug" in the middle of the screen. Depending on your browser settings, you'll be asked if you want to run the program or save it. You want to save it. Make sure you save it to a place you can remember. Once you choose a place to download the file, it only takes a few seconds on a broadband connection.
Step 6: Once you download the installation program, go to where you saved it and run the program. It will probably be named "FileOpen Installer".
Step 7: The installation takes just a few of seconds. You'll get a box that tells you the installation is complete. Hit "OK".
Step 8: Test the installation by clicking here. If the installation worked, you'll see a PDF document with the BSR logo on it and text that indicates you've successfully installed the FileOpen plugin. You're finished! You can now access any of the research on the BiotechStockResearch.com web site.
If it did not work, uninstall the FileOpen plugin, restart your machine, and start from step 4 again. If it still does not work, uninstall the FileOpen plugin, uninstall Acrobat, restart your machine, and start over from step 1.
If you continue to see only a blank white page when opening our research, you have not successfully disassociated the Preview application from opening PDF files. Contact Apple support for help in doing this. If you are receiving some other error, contact us.
PLEASE NOTE: The first time you access the test file and/or our research, your software firewall (if you have one installed) may display alarms. This is normal. You should tell your software firewall the FileOpen plugin is OK to run.